1. Our commitment to maintaining your privacy

A core tenet of Property Vault International Pty Ltd and our ‘Vault’ brands including Bike Vault is to respect and protect our customers privacy.  We value all our customers and stake holders and we recognise the right to keep personal information private.  Our Privacy Policy sets out how we collect, use, store and disclose your personal information.  In this Privacy Policy, 'us' 'we' or 'our' means Property Vault International Pty Ltd (ACN 626 964 565).

2. Collecting information on our Registered members

When you register on our websites, we collect personal information about you in order for you to take full advantage of our services.  Registration (becoming a member) is completely optional.  By becoming a member you can utilise our range of services which includes recording and storing details and photographs of your property, as well as resources and support to assist in the recovery of stolen property.  By providing your personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

3. Personal Information

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable whether the information or opinion is true or not; and whether the information or opinion is recorded in a material form or not. For example, this may include your name, age, gender, postcode and contact details.

4. What personal information do we collect?

We may collect the following types of personal information:

(a) name;

(b) email address;

(c) residential or business address;

(c) the state in which you live;

(d) telephone details;

(e) your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;

(f) details of property you register on our website or social media platform;

(g) photographs of your property, you with your property and your receipt of purchase;

(h) if your property is stolen, details of the theft including the location and any reference number provided by a law enforcement agency;

(i) if you are selling your property the location of the property, whom you purchased the property from and where you are advertising the property;

(j) if you are a law enforcement officer, your workplace, rank and employee number; or

(k) any other personal information that may be required in order to facilitate your dealings with us.

5. How do we collect and hold personal information?

We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:

(a) register on our websites; or

(b) send us information through our website or social media platforms.

(c) email us

(d) via phone communication

In addition, if you apply for a job or position with us we may collect certain information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract. This Privacy Policy does not apply to acts and practices in relation to employee records of our current and former employees, which are exempt from the Privacy Act.

6. Why do we collect, use and disclose personal information?

We may collect, hold, use and disclose your personal information for the following purposes:

(a) to enable you to access and use our website;

(b) to register and report your property stolen on our database;

(c) to communicate with you regarding your stolen property;

(d) to communicate with you about our activities, including to provide you with updates about locating your stolen property and notifications about other property;

(e) to operate, protect, improve and optimise our website, organisation and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;

(f) to analyse the data for research purposes and to incorporate it into our databases for general research and analysis purposes;

(g) to send you marketing and promotional messages and other information that may be of interest to you;

(h) to provide contact information to law enforcement agencies when investigating stolen property or information received relating to stolen property including stolen property recovered by law enforcement agencies;

(i) to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and

(j) to consider your employment application.

7. Do we use your personal information for direct marketing?

We may send you direct marketing communications and information about our services by email. Our communications will be in accordance with the Spam Act and in a way that is consistent with the Principles set out in the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (eg. an unsubscribe email link) and the opt out facility of ‘none-core’ emails via the ‘UPDATE MY DETAILS’ page found within your ‘MY ACCOUNT’ section when you are logged in. 

8. Bike Vault Shop

The Bike Vault Shop website: propertyvault.myshopify.com is separate to this website and is hosted on the  Shopify Inc platform.  Please read the Bike Vault Shop Terms of Service and Privacy Policy when visiting this website.  You can access the links to these policies below:



9. To whom might we disclose your personal information?

We may disclose personal information for the purposes described in this privacy policy to:

(a) companies in our group for internal reporting purposes;

(b) third party suppliers and service providers;

(c) professional advisers, dealers and agents;

(d) our existing or potential agents, or partners;

(e) if we sell or buy any business or assets, (as we may share your data with the prospective seller or buyer);

(f) specific third parties authorised by you to receive information held by us; and/or

(g) other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

For avoidance of doubt, we will not sell, or otherwise profit from, your personal information. We will only disclose your personal information to a third party for a purpose described in this privacy policy. If we are not required to disclose your personal information to a third party, we will not do so.

We may de-identify your personal information and provide the de-identified information to other third parties for research purposes.

10. Disclosure of personal information outside Australia

We may disclose personal information outside of Australia to countries where our cloud providers are located. Our cloud providers are currently in Australia.

We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.

11. Using our website and cookies

We may collect personal information about you when you use and access our website.

While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.

We may also use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.

12. Security

We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.

13. Links

Our website may contain links to websites operated by third parties, which includes www.findabike.com.au. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.

14. Accessing or correcting your personal information

Unless you become a registered member of our websites, we do not collect information that identifies you personally.  If you do become a registered member, you are able to change and update your registered profile at any time.  If you change your name a log of those changes is recorded in your bike log book.  The reason for this recorded history is to help prevent fraudulent identity abuse when utilising our services.  If you become a registered member you can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your personal information or in the way you request. Where this is the case, we will give you written notice of the reasons why. We may also need to verify your identity when you request your personal information. We may charge you a fee to cover our costs in providing you access to the information.  If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

15. Making a complaint

If you have any concerns about the way we have handled personal information please notify us in writing via email.  We consider all complaints and respond by taking any reasonable steps we consider necessary. We will notify you of our response. If you are unsatisfied with our response, you may complain to the Australian Information Commissioner:

Street Address: Level 3, 175 Pitt Street, Sydney 2000

Mailing address: GPO Box 5218, Sydney NSW 2001

Fax: +61 2 9284 9666

Email: enquiries@oaic.gov.au

16. Enquiries

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

Compliance Officer

Property Vault International Pty

Email: admin@bikevault.com.au


Effective: 24 September 2018.


Stolen bike recovered after two failed attempts to sell the bike to Cash Converters.
Proven advice and effort resulted in Oscar's stolen bike being recovered.
Two E-Mountain bikes stolen during a break-in at Pedal Heads Cycles overnight.
Two Good Samaritan's result in two good stolen bike recoveries
Meg's recovered stolen bike – complex at first but simple in the end!
Recovering stolen bikes can be easy if you have the right tools
Bike identification is Key to Reducing Bike Theft!
Another stolen bike recovered at Get Smart Loan Company in Flemington - BikeVAULT
Can you help identify the purchaser of this suspected stolen bike
Another happy Police and VAULT customer collecting his recovered stolen bike
Stolen bike recovered two years later thanks to a BikeVAULT stolen bike spotter!
Recovered stolen bike thanks to Cash Converters Mt Gravatt
An efficient stolen bike recovery by switched on South Australia Police
A quick recovery in Canberra thanks to two Stolen Bike Spotters
Just because they wear Lycra, doesn't mean they are part of the cycling community!
Bike purchased on a fraudulent credit card recovered at Cash Converters!
Two bikes recovered in 24 hours thanks to Cash Converters checking the VAULT!
Recovered 12 months later at a second hand dealer
Stolen bikes have no borders!
Recovered as a result of the good work of five 'Stolen Bike Spotters'.
Two bikes stolen - one recovered and one still missing but not forgotten!
Less thieves and more Good Samaritans wanted
Great bike records were key to this recovery
Persistence pays off when it comes to stolen bikes!
Smash and grab break-in at Bicycle Superstore Nunawading
The Jamis upgrade!
"Crime Pays" Ram Raider strikes twice at Bicycle Superstore Fountain Gate
Merry Xmas - Never give up on getting your stolen bike back!
Gumtree Bike Bandit steals BMX Bandits bike!
Community partnerships starting to pay dividends – multiple stolen bikes recovered thanks to Cash Converters
A wombat, Bandage Man and one and a half recovered stolen bikes
Stolen Saturday and Recovered Sunday, wish they were all that fast!
Flash Gordon temporarily foils some brazen bike thieves!
Bubbly and a recovered stolen bike
VAULT locks and ID kits now available in bike shops!
Bike identification can make or break a stolen bike recovery
All News